Credit Guide

1. The short version

• We offer one loan: $2,050 to $4,600 in cash, plus a $400 fee, over 3 or 6 months.
• Before we lend, we check your situation. If the loan does not suit you, we will not lend.
• You can ask for a free copy of our assessment.
• If you are struggling to pay, tell us. We will help, and we answer in writing within 21 days.
• If you are unhappy, you can complain to us for free. If we cannot fix it, you can go to AFCA, which is also free.

2. Who we are

Evercrest Finance is a credit provider. That means when applications open, we will lend the money ourselves, directly to people in Australia. This guide explains our loan, how we decide, how to ask for our assessment, and how to get help or complain. Read it with the documents we give you before you sign: the pre-contractual statement, the information statement and the credit contract.

3. Our loan

*Comparison rate based on an unsecured loan of $2,500 over 2 years with fortnightly repayments and a $400 establishment fee. Evercrest does not currently offer a 2-year term; current loan terms are 3 or 6 months. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

This describes our loan. It is not a quote. Your offer and contract will show your exact amount, repayments and total cost.

Use the loan cost calculator →

4. How we decide

Before we lend, the law says we must:

• ask about what you need the loan for and about your money situation;
• check what you tell us; and
• work out whether the loan would be unsuitable for you.

A loan is unsuitable if it does not do what you need, or if you probably could not make the repayments, or could only make them with substantial hardship. We will not lend if the loan is unsuitable.

To check, we use what you tell us, your identity documents, your bank transaction data and, where the law allows and we have told you first, information from credit reporting bodies. Meeting our basic criteria does not mean you will be approved.

5. Ask for a copy of our assessment

You can ask for a free written copy of our assessment. It explains why we decided the loan was not unsuitable for you.

• If you ask before you sign, we give it to you before you sign.
• If you ask within 2 years after the loan starts, we give it to you within 7 business days.
• If you ask between 2 and 7 years after the loan starts, we give it to you within 21 business days.

We do not have to give an assessment if the loan never went ahead. To ask, contact us.

6. Fees and costs

Your pre-contractual statement and contract show the exact cost of your loan. The calculator assumes every repayment is made on time.

• Establishment fee: $400, added to the loan. You do not pay it upfront.
• Interest: fixed at 46.50% p.a., charged each day on what you still owe.
• Monthly, account or early repayment fees: none.
• Missed or failed repayment fee: $35 for each scheduled repayment that is missed or dishonoured (fails).
• Collection costs: if we send an overdue loan to an external collection agency, its reasonable costs may be added to what you owe, but only as far as the contract and the law allow.

We only charge default, enforcement and government charges that the contract and the law allow. Our rates and fees page lists every cost.

A calculator result is not an approval or a quote. Think about whether the total cost and the repayments suit you.

7. Complaints

If you are unhappy with us, please tell us. Complaining is free, you do not need an account, and you do not need special words.

Complain to us

Contact our complaints team through our Support page, by post at Suite 17, 89-97 Jones Street, Ultimo NSW 2007, Australia. We will tell you we have your complaint within one business day and give you a final response within 30 calendar days. If your complaint is about hardship, a request to delay enforcement or a default notice, we will give you our final response within 21 calendar days. If we cannot meet that time, we will tell you why, and that you can go to AFCA.

Complain to AFCA

If you are not happy with our answer, or we do not answer in time, you can complain to the Australian Financial Complaints Authority (AFCA). AFCA is free and independent. Time limits may apply, so act promptly.

• Online: afca.org.au/make-a-complaint
• Phone: 1800 931 678 (free call)
• Email: info@afca.org.au
• Post: GPO Box 3, Melbourne VIC 3001

8. If you cannot make your repayments

If you are having trouble paying, or think you soon will, tell us as soon as you can. You can ask before or after a missed repayment, and you do not need special words.

• We will answer you in writing within 21 days.
• If we need more information, we will ask. We then answer within 21 days of getting it, or within 28 days of asking if it does not arrive.
• While we look at your request, we will not chase you for overdue amounts and we will not send you a default notice.

Asking for help is free and does not affect your rights. For free, independent financial counselling, call the National Debt Helpline on 1800 007 007.

9. Privacy and credit reporting

Our Privacy Policy explains how we collect, use, share, protect and correct your information, including your identity documents, bank transactions and credit reports. It also names the credit reporting bodies we use.

10. Contact us

• Credit provider: Evercrest Finance Pty Ltd, ACN 701 223 261, ABN 19 701 223 261
• Registered address: Suite 17, 89-97 Jones Street, Ultimo NSW 2007, Australia
• Contact us: through our Support page, or by post to our registered address
• Ask for an assessment: through our Support page
• Complaints: through our Support page, or by post to our registered address