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Back to Evercrest FinanceHelp is open to everyone

Help when things change.

You can ask for help with repayments, make a complaint or ask a question at any time. You do not need to log in, miss a payment or use special words.

Find the right help
Open to everyone, no account needed

Write to us at Suite 17, 89-97 Jones Street, Ultimo NSW 2007. You do not need an account. If you need help with money today, the free National Debt Helpline below can help.

Choose what you need

One clear way to get each kind of help.

Financial hardship

Having trouble with repayments?

Tell us as soon as you think you might not be able to pay. While we look at your request, we will not chase you for overdue amounts. We only ask for what we need to help, and we answer in writing within 21 days.

Ask for hardship helpWrite to us at the address above
Read your hardship rights

Complaints

Tell us when something is not right

Complaining is free. We tell you we have your complaint within 1 business day and answer in writing within 30 days. Making a complaint never affects your right to ask for hardship help. If we cannot fix it, you can go to the Australian Financial Complaints Authority (AFCA) for free.

Read how complaints work
What happens next

A simple, respectful answer.

We confirm we have your request, look after your rights and write down what we decide.

  1. 1
    Tell us what has changed

    Contact us in the way that suits you, in your own words.

  2. 2
    We look at your situation

    We only ask for information we need to work out how to help.

  3. 3
    We explain our answer

    We tell you our decision and why, on time, and what you can do if you disagree.

Independent help

Free financial counselling

The National Debt Helpline gives free, independent and private financial counselling anywhere in Australia.

1800 007 007Visit ndh.org.au