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Back to Evercrest FinanceSecurity and scams

Stop. Check. Protect your information.

Loan scams often pretend to be real lenders, promise guaranteed approval or ask for money before paying a loan. Check who you are dealing with before you share any details.

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Signs of a loan scam

  • Guaranteed approval, no checks, or pressure to act right now.
  • An unexpected message asking you to carry on in a different website or messaging app.
  • A request to pay an upfront 'insurance', 'security', 'tax' or 'release' fee by bank transfer.
  • A request for gift cards, cryptocurrency or a payment to a personal bank account.
  • A sender address or website with spelling mistakes, extra words or an unusual ending.
  • A request for your banking password, email password, account password or a one-time code.
  • Threats, secrets, software to control your computer, or being told not to talk to your bank.
Never send money to get a loan

Scamwatch warns that loan scammers often ask for an upfront payment, for things like insurance or set-up costs, before they 'release' a loan.

How the real Evercrest Finance contacts you

Our secure application

Our only website is evercrestfinancial.com.au. Only enter your details there, or with a provider we clearly name.

Codes

You only type a code into our verification screen. Our staff will never ask you to read a code out or send it in a message.

Payments

Your account shows the amount, the reason and the payment method before you pay. Our staff will never ask you to pay into a personal account.

Contracts

Your signed contract is a read-only copy in your secure account. Treat an unexpected contract you can edit, or changed bank details, as suspicious.

We do not cold-call

Evercrest will never call, text or email you out of the blue to offer a loan. Treat any unexpected offer of an Evercrest loan as a scam, and report it to Scamwatch.

Protect yourself

  1. 1

    Pause

    If something feels unexpected, do not click, reply, pay or share anything more.

  2. 2

    Check for yourself

    Type the website address you know yourself, and use the contact details on it. Do not use the ones in the message.

  3. 3

    Protect your accounts

    Change any passwords that may be known, contact your bank, and secure your email and phone. Do not reuse passwords.

  4. 4

    Report it

    Keep the message or payment details, report it to Scamwatch, and use ReportCyber if it is cybercrime.

If you shared details or sent money

  • Call your bank or payment provider straight away and ask if the payment can be stopped.
  • Change affected passwords from a device you trust, and turn on two-step sign-in.
  • Call your mobile provider if your number may have been taken over.
  • Tell whoever issued your ID document if it was shared, and think about an identity protection service.
  • Report the scam to Scamwatch, and cybercrime to ReportCyber.
  • Keep screenshots, receipts, account details, phone numbers and messages as evidence.
Report to ScamwatchReportCyber

Think something went wrong at Evercrest?

If you think there has been a security or privacy problem involving Evercrest, tell us through our support page. We confirm we have it, look into it, stop the harm and follow our data breach plan, including telling the people affected and the OAIC when the law requires.

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